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Management Information |
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Management Information
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One who has little patience with the establishment ~ he or she likes to do it 'his/her way' and that's OK if you know the system and have a plan to achieve your goals. Once Upon a Conflict Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak out at a team meeting. Employee Discipline: How to Nip Problems in the Bud Are you uncomfortable with delivering disciplinary action, even involving employees you know deserve it? You're not alone. Disciplinary action is one of the least favored tasks a supervisor must occasionally perform. Preventative Maintenance of Company Delivery Vehicles If you have company delivery vehicles at your small or medium sized business you should have a preventative maintenance schedule and procedures for employees who are drivers of these vehicles. When discussing preventative maintenance over the years with business owners the first thing which comes to mind is 'Oil change' and usually the business owner who is on the hook for the loans on these vehicles is more than aware of that fact. The Survey Feedback Process for Organizational Development and Change THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams. Training and ROI (Return On Investment) Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. Are you NICE or do you CARE? 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