| |
| |
|
Management Information |
|
|
|
Leadership Skill: How to Handle Difficult Conversations
A good leader has the ability to empower others. It is important that a leader develop people who want to share and help in carrying out the goals of the organization. If it is your intention to develop a company where employees feel valued and appreciated, then how you handle disagreements can be crucial. 1. Whatever the issue - bring it up in private. When you bring up disagreements in public those not involved feel out-of-place and uncomfortable. Also, their opinion of you is lowered. 2. Be sure of what you want to say, do it as soon as you can and deal only with the facts. Know what you want to say before bringing up the issue and don't let a lot of time go by before you say anything. Letting the issue sit will not make it go away but will make it bigger. Resentment sets in when there is a problem or a difficult situation and nothing is being done to solve it. 3. There may be many issues that you want to discuss but discuss only one at a time. Too many issues at one time can be overwhelming and it will be difficult to come to a solution. 4. Keep your voice at a moderate tone and do not speak in an accusatory manner. Using a loud voice and an accusatory tone can be intimidating and will be seen as aggression and can lead to a battle of words where no one listens and both parties lose. For those more timid, when faced with an intimidating person they will retreat, say nothing or say anything to keep the peace. 5. Give the person a chance to state their feelings or opinion and if you think you have heard something that you do not like, ask them to repeat it and try to understand - do not get defensive. Sometimes when we assume we know the whole story and in our quest to be 'right' we only half listen. Instead of listening to understand we listen to contradict. Listen to understand. 6. Look at the issue from their point-of-view. Do not assume you know what the other person is thinking or that you know the whole story. Do not bring up things that the person cannot change. Treat the person with respect and try to come to a solution that will benefit both parties. If you were wrong apologize. Sheila Dicks is a wardrobe and image consultant who teaches women how to look slimmer by dressing to suit their body type. Visit her at http://www.sheilasfashionsense.com to download a copy of her e-book Image Makeovers and get How to Build a Wardrobe free.
MORE RESOURCES:
Google News |
|
|
|
RELATED ARTICLES
Leading Meetings: The Top Three Challenges What do people really find challenging about leading meetings? Here are the top three questions that keep on cropping up followed by guidelines or simple ways to keep meetings under control and on track. Make your meetings work. Diversity in the Workplace As you look around your office, is everyone just like you? Probably not. The demographics of the American workforce have changed dramatically over the last 50 years. Giving a Good Appraisal Interview Although this performance discussion is an opportunity for you to discuss your employee's work during a given period of time, it is also, and importantly, a time for you and your employee to check perceptions and reach mutual understandings and agreements about the purposes and priorities of their jobs. This discussion can positively influence your mutual working relationship. Understanding Every Aspect of Your Organization GET TO KNOW YOUR ORGANIZATION: If you don't understand an aspect of the organization or a procedure within it, ask. If you still don't understand, ask again. 3 Keys to Being a Fearless Executive In my work with business executives, I have come to the conclusion that most individuals in positions of influence got there accidentally. This may sound harsh to those of you in the business world reading this article, but the truth CAN be harsh, much like the medicine our mothers gave us as young children. How to Create Trust People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. Your Appraisal System Can Be Better - Overcome These Nine Serious Failings This article is directed at senior managers. As a senior colleague you have the authority to make tremendous improvements. 3 Reasons Why CRM Strategies Fail Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. Christmas Carol Coaching - Help to Get Ahead at Holiday Time! I've always been fascinated by situations where art imitates real life and right here is a perfect example, which links Christmas and business & personal development.If you want to read about a serious piece of dodgy people management (bordering on potential litigation); a man all adrift with the world and himself; shown how to do it by three visionary experiences (and with a brilliant example of supportive team-building thrown in); and then the ultimate Christmas 'shift'? These are all brilliantly described for your pleasure in a seasonal read of 'A Christmas Carol' by Charles Dickens. Plan for Business Success - 6 Reasons to Succession Plan Succession Planning provides many valuable assets to your business. Yet it is easy to do, with a game plan. Innovation Management - Measuring Failure! Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Character: Is It Necessary In Leadership? (Part Two) In the first part of this two part article, I talked about the importance of character in leadership. After all, the best leadership involves the people bonding with the leader in deep, human, emotional ways. Delegation: When to Delegate, Who to Delegate to There are some very simple guides for delegation.Most people delegate based on not wanting to do something. Why Training Fails Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?"And I say, "Your boss claimed to be an expert on holding effective meetings."Then the person laughs. How To Own A Business... Instead Of A Job Every business is run by someone who took on a risk with their time and money. So I believe that person should be rewarded. Directed Introspection One of the greatest obstacles to progress can often be our awareness of past failures. If we tried something a couple of years ago and fell flat on our faces (and especially if we were ridiculed or derided as a result) we tend to be reluctant to rock the boat again. Think Before You Talk What you say to other people can make or break you and it can happen without you even knowing about it. That old saying "loose lips sink ships" is oh so true in business. The Leaders Fallacy May Be Howard Deans Undoing Howard Dean's tenure as chairman of the Democratic National Committee will be fleeting unless he avoids a common leadership trap I call it, the "Leader's Fallacy".Leaders adhere to the Leader's Fallacy when they believe their enthusiasm for a particular leadership challenge is automatically reciprocated by the people they lead. Why Management Kills Creativity Ten or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time. In 1981, Peter Grazer was working as the project engineer on a construction project to modernize a silicon manufacturing facility in St. Resolving Needs - What Your Employees Wish For! For your people, they want to do a great job - no, really, despite your experiences, they do. And what might seem to 'the management' the important things, just don't stack in the day-to-day reality of the workplace.
|
| home | site map |
| © 2006 |
