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How to Keep a Good Employee: Look, Listen, Learn
Recently a client told me a wonderful story about how a change of attitude helped her to keep a valued employee. Angry and grumbling about one of the provisions in the company policy, the employee asked for a private meeting with my client, the owner of a small sales company, and began to tell her in direct terms what was wrong. The client couldn't hear anything the employee was saying because she was too busy planning her own rebuttal strategy. It was important to let the employee know that the policy was a good one. On the other hand, she didn't want to lose her top sales agent. Physically, she could feel her body clenching and mentally, she was preoccupied with what she should say. She Who Speaks First Loses. Seek First To Understand. Hard on the Problem, Soft on the People. Morihei Ueshiba, 20th century martial artist, philosopher, and founder of aikido, is quoted as saying: "Opponents confront us continually, but actually there is no opponent there." It is fascinating, rewarding, and an exercise in a different kind of power, when we can turn our opponents into allies. It is one thing to think we are listening, quite another to actually do it - to imagine ourselves in the place of the person we are listening to, and to position the issue so that it can be worked on as a mutual problem-solving endeavor. Try it. You will discover that when you have security in your own power, you will be able to step away from it temporarily and discover something even better. © 2005 Judy Ringer, Power & Presence Training About the Author: Judy Ringer is Founder of Power & Presence Training, specializing in unique workshops on conflict, communication, and creating a more positive work environment. Judy is also a black belt in aikido, and is writing her first book on the connection between aikido, conflict, and living a more purposeful life. To sign up for more free tips and articles like these, visit http://www.JudyRinger.com Note: You're welcome to reprint this article as long as it remains complete and unaltered (including the "about the author" info at the end), and you send a copy of your reprint to judy@judyringer.com.
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