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Managing Performance: Don't Let Slackers Bring Down Your "A" Players
As a manager, it is your job to ensure that the work gets done effectively. Coaching and discipline are unpleasant tasks. However, it must be a part of your everyday job duties. Here are some common mistakes managers make in handling poor performers. Ignore the problem. Have a group meeting. Transfer the slacker. Delegate discipline to a coworker. Lay off the problem child. So how do you improve the performance of your "B" and "C" players and not drive away the 'stars' or trusted "A" players? First you need to have measurable standards. So, when an employee is not meeting those standards, it is easy to figure out. Example: a shipping clerk who has to process 25 shipments per day. If the employee is only processing 20 a day, the standard is not being met. Then you must take immediate action. Second, you must clearly communicate regularly what you expect from your people and why the expectations are important. Perhaps the problem employee is not aware of how her performance affects others on the team or in other departments. Finally, always be fair and consistent in the way you handle performance problems. Fairness in that everyone should be given a chance to improve. Consistency in that you don't play favorites - that means giving some people more leeway than others. An effective leader not only establishes goals, delegates work, but also does not disappears until it's time for the yearly performance appraisal. She also coaches and provides regular performance feedback to everyone - the stars, the slackers, and the misfits. Marcia Zidle, the 'people smarts' coach, works with business leaders to quickly solve their people management headaches so they can concentrate on their #1 job to grow and increase profits. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Subscribe by going to http://leadershiphooks.com/ and get the bonus report "61 Leadership Time Savers and Life Savers". Marcia is the author of the What Really Works Handbooks resources for managers on the front line and the Power-by-the-Hour programs fast, convenient, real life, affordable courses for leadership and staff development. She is available for media interviews, conference presentations and panel discussions on the hottest issues affecting the workplace today. Contact Marcia at 800-971-7619.
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